Privacy Policy

NeuroLifts is operated by DATA PROVIDENTIA LIMITED, referred to in this policy as “NeuroLifts”, “we”, “us” or “our”.

For data-protection purposes, DATA PROVIDENTIA LIMITED is responsible for deciding how and why your personal information is processed.

This policy applies when you use the NeuroLifts mobile application, visit the NeuroLifts website, create or manage an account, contact us, or otherwise interact with our services.

It does not apply to websites, applications or services operated independently by third parties.

The information we process depends on how you use NeuroLifts and which features are available or enabled.

NeuroLifts is designed as a general wellbeing, mindfulness and cognitive-activity service.

We do not intentionally request:

• Medical records or formal medical diagnoses
• Payment-card information where no paid service is offered
• Precise location information unless a future feature clearly requests it
• Access to contacts, photographs or files unless required for a clearly explained optional feature
• Public posts, comments or social-media content from users

Please do not send sensitive medical or personal information through general support emails unless it is necessary for us to help you.

We may use personal information to:

• Create, authenticate and maintain your NeuroLifts account
• Provide brain-training games, meditations, Daily Wisdom, articles, sound-based content and other app features
• Save your preferences, progress and completed activities
• Respond to support enquiries and account requests
• Diagnose errors, prevent abuse and protect the security of NeuroLifts
• Measure app performance and understand how features are used
• Develop, test and improve our website, app and content
• Enforce our terms, protect legal rights and comply with legal requirements

Where UK or European data-protection law applies, we rely on one or more of the following legal bases:

We do not sell or rent your personal information.

We may share limited information with organisations that help us operate NeuroLifts, including:

• Cloud-hosting and database service providers
• Authentication and account-management providers
• Email delivery and customer-support providers
• App analytics, crash-reporting and error-monitoring providers
• Website hosting, security and content-delivery providers
• Professional advisers such as legal or accounting advisers where necessary

These providers may only process information for the services they provide to us and are expected to protect it appropriately.

We may also disclose information where reasonably necessary to comply with law, respond to a valid legal request, prevent fraud, protect users or defend our legal rights.

If ownership of NeuroLifts or its business assets changes, relevant information may be transferred as part of that transaction, subject to applicable legal protections.

NeuroLifts does not use personal information for third-party behavioural advertising and does not sell personal information to data brokers or advertisers.

We do not track users across applications and websites owned by other companies for advertising purposes.

If these practices change, we will update this policy, make any necessary app-store privacy disclosures and request permission where required.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors including:

• How long your NeuroLifts account remains active
• Whether the information is needed to provide a requested feature
• The time needed to investigate an error, security event or complaint
• Applicable legal, accounting or regulatory requirements
• Whether information remains temporarily in secured backup systems before being overwritten

When information is no longer required, we will delete, anonymise or securely dispose of it.

You may request deletion of your NeuroLifts account and associated personal information.

Where an account-deletion option is available inside the app, you can use that option to begin the deletion process. You may also contact us from the email address associated with your account.

Following a valid deletion request, we will delete or anonymise personal information associated with your account unless we must retain particular information for legal, security or fraud-prevention reasons.

Information may remain temporarily in secured backups until those backups are overwritten through the normal backup cycle.

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include encrypted network connections, access controls, authentication protections, system monitoring and restricted administrative access.

No internet service or storage system can be guaranteed to be completely secure. You are responsible for protecting your login details and should not share your password with others.

Some providers that support NeuroLifts may process information in countries outside the United Kingdom or the country where you live.

Where required, we use recognised safeguards intended to protect international transfers, such as adequacy regulations, approved contractual protections or another lawful transfer mechanism.

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Ask whether we process your personal information
• Request a copy of personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of particular processing
• Object to processing based on legitimate interests
• Request portable information in applicable circumstances
• Withdraw consent where processing is based on consent
• Complain to an appropriate data-protection authority

We may need to verify your identity before fulfilling a privacy request.

Please contact us first if you have concerns about how NeuroLifts uses your personal information. We will try to investigate and respond appropriately.

If you are in the United Kingdom, you may also complain to the Information Commissioner’s Office.

Visit the Information Commissioner’s Office

NeuroLifts is not designed specifically to collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information without appropriate permission, please contact us. We will investigate and take appropriate steps, which may include deleting the information and account.

NeuroLifts may link to websites, app stores or services operated by third parties.

Those third parties are responsible for their own privacy practices. We recommend reviewing their privacy information before providing them with personal data.

Apple processes information relating to App Store downloads, Apple accounts and Apple services under Apple’s own privacy terms.

We may update this Privacy Policy when our services, data practices or legal obligations change.

The date displayed at the top of the page shows when this version was last updated.

Where a change is significant, we may provide additional notice through the app, website or account email where appropriate.

For questions about this Privacy Policy or how NeuroLifts uses personal information, contact:

DATA PROVIDENTIA LIMITED